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Privacy Policy
IMAGE Information Systems North America LP Privacy Policy

IMAGE Information Systems NA LP (“IMAGE”) recognizes that the privacy of information is important. As a result, this privacy statement provides an overview of the information collected via and how that information may be used.

Our website may contain links to and from other websites not maintained by IMAGE. We are not responsible for the privacy practices or content of other such websites.


Information Collected

Personal information (name, e-mail address, physical address, telephone number) is collected for legal reasons when users sign up for access to our Download Center or MANTIS users forum. Because we provide downloads to medical devices, we have legal obligations to track all medical devices provided by IMAGE according to FDA and CE medical device regulations. We also collect information when responding to a direct question, comment, or inquiry and use this information for ongoing communications regarding IMAGE and its offerings.


Sales Partners Portal

The information provided through our sales partners portal is restricted by IMAGE to those within our organization who have legitimate job responsibilities for accessing it. Because our partners often seek our assistance and expertise on aspects of their business that they want to measure and improve, the information shared with us is strictly confidential, and protected in accordance with applicable privacy and security laws and IMAGE’s standards. We never share identifiable data with third parties for a purpose other than to assist us in fulfilling our obligations to our partners (or as may be required by law). If we do retain any third parties to assist with our services, we take steps to ensure that they maintain the information in a manner consistent with the safeguards and protections adopted by IMAGE.

Sales partner portal credentials should be protected by the user. Please be sure to take precautions to help us ensure that the data is not accessible to unauthorized individuals. This includes safeguarding your user ID and password at all times and not sharing it with others. If you believe your information has been compromised, please contact us right away.


Data Security

We do not sell, trade or share any personal information to third parties unless otherwise disclosed at the time of collection.

We have deployed physical, electronic, technological and administrative controls to prevent unauthorized access, theft, misuse, alteration, or loss of data while maintaining data accuracy and ensuring the appropriate use of information. Please note that even with these safeguards, data transmission over the internet is not 100 percent secure.

For those living outside of the United States, it is important to understand that data privacy laws in the United States and elsewhere may not be the same as those in your country. This means that they may not offer the same level of protection of data as is required in the US. However, IMAGE has put into place safeguards to ensure that any data provided to us is adequately safeguarded and protected irrespective of the country where it is processed.


Safe Harbor Certification

The US Department of Commerce, the European Commission, and the Swiss Government have agreed on a set of data protection principles and frequently asked questions ("Safe Harbor Principles") to enable US companies to satisfy the requirement under European Union ("EU") law and under Swiss data protection law that adequate protection be given to personal information transferred from the EU to the US and from Switzerland to the US, respectively.

IMAGE complies with the U.S.-EU Safe Harbor Framework and U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. IMAGE has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view IMAGE’s certification, please visit


We self-certify compliance with:



Dispute Resolution

In compliance with the US-EU and US-Swiss Safe Harbor Principles, IMAGE commits to resolve complaints about privacy and its collection or use of personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact IMAGE at the information posted below. IMAGE has further committed to refer unresolved privacy complaints under the Safe Harbor Principals to an independent dispute mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed by IMAGE, you may contact the BBB EU SAFE HARBOR program at:


Right to Unsubscribe

Individuals have the right to unsubscribe at any time from any services that IMAGE offers. To do so, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your request. Keep in mind that there may be a short period of time for IMAGE to update your preferences before the request is honored.


Links to Other Websites

IMAGE’s website may contain links to other websites that are not owned or operated by us. For this reason, we cannot control and are not responsible for the privacy policies and practices of such third-party websites. The privacy policies and practices of these websites should be reviewed carefully before submitting any personal data.


Contact Information

Questions, comments or complaints regarding IMAGE’s Safe Harbor Policy or data collection and processing practices can be mailed or emailed to:

Attn: Tracy Williamson

IMAGE Information Systems NA LP
10341 Avondale Ave.
Charlotte, NC 28210

This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Changes to This Privacy Policy

By using our site, you are agreeing to the collection, use, and storage of information as described in this privacy policy. This privacy policy may be amended from time to time as privacy laws and regulations evolve. Any changes to this policy will be posted on this Privacy Policy page. Please note that personal information will be used in accordance with the privacy policy that was in effect at the time the information was collected.


Effective Date: November 1, 2012


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