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Customer Feedback: Your Opinion Counts

Is there anything you’ve been wanting to tell us regarding our products and services? Then, rest assured that we are more than eager to receive your feedback – both positive or negative.

At IMAGE, we believe the best way to continuously improve is to listen to our customers.

Starting now, you can let us know your thoughts on our product and service quality directly on our website.

Thank you in advance for helping us get better year by year!

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04 de Febrero de 2014
 
Success Case: Marie Curie Hospital, Bucharest, Romania
Maria Sklodowska Curie” is Romania’s largest children hospital which was inaugurated in 1984 as a gift made by the Polish government to the Romanian people. Since its beginnings, the Marie Curie hospital has been one of Romania’s most well equipped medical establishments. It is now comprised of a total of 466 beds and provides quality healthcare services to around 25.000 children from all over the country every year.

In 2012, the hospital started looking for an economical and scalable web-based PACS solution. Originally, the Marie Curie hospital was working with heterogeneous systems, including both freeware tools and a multi-vendor environment. IMAGE’s Romanian sales partner, Data Management Solutions, which specializes in medical imaging solutions for hospitals, accepted the challenge of implementing a web-based PACS system according to the hospital’s requirements.

Data Management Solutions first installed an iQ-WEBX trial version that was tested by the hospital staff for two months. The software was very well received and the members of the radiology department were very satisfied with being able to find all of their medical imaging studies easily and accessible in no time. As a consequence, the hospital decided to purchase iQ-WEB 10 shortly thereafter. Two weeks later, the system went live.

By using iQ-SYSTEM PACS, the Marie Curie hospital not only saves costs on film and file rooms, it also has quick and easy access to patients’ images. Studies can be performed anywhere and the results can be shared with other remote facilities.

Mrs. Mariana Coman, head of the radiology department at the Marie Curie hospital, stated, "We have had a very positive impact using iQ-SYSTEM PACS, both in terms of positive results and service quality. Immediately after the installation, all people who work in our department used iQ-WEB to perform their daily radiological duties. We intend to buy more iQ-solutions from IMAGE Information Systems."


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04 de Febrero de 2014
 
PACS Inauguration at Shifa International Hospital, Pakistan
Shifa International Hospital in Islamabad opened its doors in 1993 with the aim of providing the highest quality medical care to the people of Pakistan. Twenty years later, the 500 bed hospital reached, yet another, milestone when its new PACS – the largest PACS in the country – was formally inaugurated on August 26, 2013.

IMAGE’s local sales partner, Imagemed5, assisted the hospital during the PACS installation project and provided them with the requested global PACS solution or vendor-neutral archive. Prior to the installation, Shifa International Hospital was facing an increasing need to properly manage the image processing of the entire Shifa group, which includes another hospital and a medical center.

Originally, Shifa International Hospital was working with heterogeneous systems, including both freeware tools and a multi-vendor environment. To overcome this situation, the hospital looked for a high performing and scalable single-vendor platform that would be open to connecting to third-party systems in the future.

Imagemed5 installed iQ-SYSTEM PACS including iQ-WEBX, iQ-ROUTER PRO for teleradiology purposes, as well as iQ-VIEW PRO reading stations. The PACS database runs on a server equipped with a half terabyte of RAM, ensuring excellent performance! Now, the medical consultants at Shifa International Hospital can plan timely and effective treatments for their patients using real-time radiology images through their all-in-one imaging solution.

Shaikh Jawaher Ahmed, CIO at Shifa International Hospital, is quite pleased with the solution provided: “iQ-SYSTEM PACS is a complete and unified solution supporting a full integration path. Its open architecture design and ability to support multiple platforms made the tedious task of implementing the 2nd generation PACS less cumbersome. Furthermore, their product pricing structure, reliable framework, solid continuity plans, comprehensive service level agreements, and process support have been outstanding. The combined solution is a key enabler for us to achieve our vision of going filmless and our future business continuity planning.”

Shifa’s PACS Administrator, Mr. Abdul Basit, appreciated the support received from IMAGE and Imagemed5: “Functionality, workflow, and IMAGE Information Systems’ service response time and technical dimensions were excellent. Special thanks to the entire team of Imagemed5 who worked with us day in and day out on the project implementation. They supported our vision of making workflows efficient, as well as of expanding the solution to the complete organization. I feel that in a country like Pakistan, with challenging working environments and weak infrastructure, IMAGE Information Systems has immense potential to cater successfully to the needs of the healthcare market.”

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02 de Diciembre de 2013
 
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